We are now available via WhatsApp!

Veröffentlicht am: 03.06.2020

Would you just like to ask us a quick question? With a picture everything would be explained easily and uncomplicated?

From now on you can also reach us via WhatsApp!

Here’s how it works:

  1. Save our service phone number:

    (+49) 160 7054655

    as a contact in your smartphone

  2. Find us in your WhatsApp contacts and
  3. Simply send us your question or photo as a text message.
We´re looking forward to your messages!

WWe´re available for you from Monday to Thursday from 7:30 am to 4:30pm and on Friday from 7:30 am to 12:30 pm. Please note that we only accept textmessages via WhatsApp.You can reach us by phone as usual at (+49) 8721-9668-0

Notes & data protection

The use of WhatsApp is voluntary. Please note that WhatsApp is a service of WhatsApp Inc. If you use WhatsApp, it is your own responsibility and everything is according to the applicable terms of use and data protection guidelines of WhatsApp, which you accepted when installing the WhatsApp software on your mobile phone. The availability and functionality of the WhatsApp service are not within our sphere of influence and responsibility. This also applies to the type and scope of use of your data transmitted via WhatsApp by the service provider and the location at which the service provider stores and processes this data. We recommend that you familiarize yourself with the terms of use and data protection notices of WhatsApp. For more information, see WhatsApp’s privacy policy at www.whatsapp.com/legal/#privacy-policy and visit www.whatsapp.com.

We do not recommend sending sensitive data to us via WhatsApp. Accordingly, we will not provide you with information about invoices, account data, master data etc. via WhatsApp and will not request such data from you in this way either.

If you contact us via WhatsApp, you automatically send us your mobile phone number. Of course, we do not save your number or your messages! As soon as we have been able to answer your request satisfactorily or the process is completed and there are no retention periods for legal defense, we will delete the entire chat history.

We do not create user profiles and do not pass on your number to third parties. The transmitted phone number is only used for communication via WhatsApp and any telephone queries from us.

ACS-Control-System is not liable for damage caused by your use of WhatsApp.

We offer this service free of charge. However, depending on your mobile phone contract, additional costs may arise when using the mobile Internet.